AI Auto Replies
Use AI-assisted replies and intelligent fallback responses to answer customers faster.
What is AI Auto Replies?
AI Auto Replies adds an AI-assisted layer to your Messenger and comment workflows, generating draft responses when customers send messages that your existing rules do not cover.
BigShortAds connects AI reply capability to your bot so unmatched customer messages can receive a suggested response. This helps your team answer faster without writing every reply from scratch.
AI responses are assistance, not a guarantee. The suggested reply is based on the incoming message and your configured setup, and a human can review, edit or replace it before it is sent.
What You Can Do
AI-assisted responses
Generate reply suggestions for customer messages using your configured AI provider.
Fallback handling
Catch messages that do not match your keyword rules and route them to AI assistance.
Faster response workflows
Give agents a starting point so routine answers take seconds instead of minutes.
Works with your bot
Sits alongside rule-based Messenger and comment automation where configured.
How It Works
Configure your AI provider
Add your AI provider or API credentials in the platform settings.
Enable AI reply on your bot
Turn on AI reply for the Messenger flow so unmatched messages are handled.
Receive a suggestion
BigShortAds generates a draft reply based on the incoming message.
Review and send
A human reviews, edits or replaces the suggestion before it is sent.
Common Use Cases
Benefits
Ready to get started with AI Auto Replies?
Explore AI Auto Replies in a BigShortAds plan that fits the way your business communicates.