Unified Live Chat
Manage customer conversations from one organized workspace for faster human follow-up.
What is Unified Live Chat?
Unified Live Chat gives you a single conversation workspace where your team can read and reply to customer messages from supported channels — with bot and AI assistance alongside.
Instead of juggling separate inboxes, your team works from one organized conversation list. Messenger conversations (and Instagram where supported) appear together, so human follow-up is faster and nothing gets lost.
Live Chat sits naturally next to your Messenger bot and AI replies: automation handles the routine, and the human team takes over the conversations that matter.
What You Can Do
Unified inbox
Read and reply to customer conversations from one workspace.
Messenger & Instagram
Manage supported Messenger and Instagram conversations in one list.
Human follow-up
Hand conversations to real agents for personalized responses.
Organized conversations
Keep active, pending and resolved conversations clearly separated.
How It Works
Connect your Page
Authorize a Page so its messages appear in the inbox.
Open the conversation list
See incoming customer messages as they arrive.
Reply from the workspace
Respond directly, or pass the conversation to another team member.
Let automation assist
Bot and AI replies handle routine messages while you focus on the complex ones.
Common Use Cases
Benefits
Ready to get started with Unified Live Chat?
Explore Unified Live Chat in a BigShortAds plan that fits the way your business communicates.